Frequently Asked Questions 

A new update is released for Nav N Go iGO 8

For more details please visit Nav N Go iGO 8 Updates page.

Map updates for Nav N Go iGO 8

Map updates and 3D extras for Nav N Go iGO 8 versions are available on our new update and service site.

We encourage you to create your user account and you will be notified by e-mail as soon as updates are available.

Please visit www.naviextras.com and register.

Installation - Compatibility

What does compatibility mean when talking about Nav N Go iGO 8?
Nav N Go iGO 8 navigation software only starts and runs smoothly on devices that have previously been tested by the developers, and the customized settings of which have been saved into the software. Placed into a compatible device, the software (SD card) will start automatically and, based on the appropriate settings, will operate smoothly.
Prior to purchasing, please check which PDA devices the software has been tested on. You may check on the homepage, or by asking your retailer.

Which devices does the software currently support?
The list of supported devices only contains PDAs running a Windows Mobile operating system. In addition, the device must have enough free memory and a fast enough processor. We currently recommend 64MB free memory and a 300MHz processor. Neither the Symbian nor the Linux version is supported, and at present, there are no available PC solutions either.

How can I install the software?
To install the software, please read the instructions in the Quick Start Guide. If you are using an external GPS receiver, first make sure to switch the receiver on and connect it to the navigation device properly. Insert your Nav N Go iGO 8 memory card (with or without an adapter) into the PDA device. The installation process will start automatically.

During the startup, the software suddenly exits. The last thing I can see is 'INIT API' in the bottom left corner. What does it mean?
INIT API means that the license on the SD card does not belong to the given card, or the software has been copied onto a non-original/other SD card. The software may not be copied, and it only operates on the original SD card. The same error will not occur with an original card and a related software license.

I need to accept the End User License Agreement and apply my own settings repeatedly. Why?
Please make sure that the write protection switch is in 'free/opposite' position. During operation, the software records the data onto the card, so you should not close the SD card with the switch.

The following error massage appears: Cannot copy file: NNGCxNAV.ddll.
Prior to installing Nav N Go iGO 8 navigation software, you are advised to uninstall your previous 2006 software, if you used that version before. The error message appears if the 2006 files are still present.
We advise you to remove the 2006 version (Start/Programs/iGO My way 2006 Uninstall), then press soft reset, and try to install the new software again.

The following message appears: 'Previous instance has not finished exiting. Please try again or do soft-reset.'
The application is still running in the background, so it cannot be restarted (again).
Wait until the software exits, then try again.
If this fails, please press soft reset.

When installing the software, an error message appears saying that certain files are missing or unavailable. What am I supposed to do?
The card probably contains additional data due to which there is no more free space left on the memory card during the updating process; so the installer fails to write all the necessary data on the memory card.
Remove your personal data from the card, restore the original status of the memory card from your backup copy, and run the installer again.

Updating

Where can I update my software?
Map updates for Nav N Go iGO 8 are available on our update and service portal, naviextras.com. The webpage only supports legal software versions, and online updating is only possible through this portal.

What are the conditions of online updating?
First of all, start the card in a compatible device and install the software properly. Having registered free of charge on naviextras.com, you can download Naviextras Toolbox and start updating and purchasing extra content.
If your device does not support MASS STORAGE protocol, you can update your SD card using a card reader.

Can I get any help or support in the updating process?
Naviextras.com also provides customer care. In addition to the Quick Start Guide attached to the product, you can find answers to your queries in 4 different ways under the Support menu option. If you have not found an answer to your question in the How-To Guides, the Frequently Asked Questions section, or among the Forum topics, please contact our customer care team on the last page.

I am a MAC/Linux user. Can I update my software in this environment?
At present, our Naviextras Toolbox only supports Windows XP/Vista operating systems; however, we are working to support additional platforms in the near future.

Toolbox does not recognize my device at all. What am I supposed to do?
I have tried all the possible solutions: First, I have tried to start Toolbox and then the device; then vice versa. I have also tried the card-reader solution, but nothing happened. I keep receiving a "No device connected" message.

Please make sure that the write protection on your SD card is inactive (the small switch on the side of the card) and you have run the card on the device at least once. This is essential for Naviextras Toolbox to recognize the card. In addition, please check if your computer can recognize your device as a drive: If not, please replace your data cable.

I have changed my computer at home.
I have downloaded Toolbox on the new PC, but I cannot login with my password, although I could on my previous PC. On the other hand, my password is still valid on the website. What is the problem?

Login to www.naviextras.com website with your Internet Explorer, and Naviextras Toolbox will work afterwards.

Apart from map update, can I purchase additional content?
Along with map updates, software updates (so-called patches) are also available on naviextras.com. Using Toolbox, you can buy road safety cameras, TMC subscriptions, 3D content, and other, not pre-installed map contents as well.

I would like to use a larger card, or copy the software onto my own card. Is it possible?
As the software only works on the original SD card, you cannot copy it onto a larger or other one.

Can I make a backup copy of the original content of my card?
You can make backup copies of the software (e.g. onto your PC). Should the software be damaged, you can reload the backup files onto the original card, and will have faultless and operating software again. We strongly recommend that you make a backup copy.

I cannot see the newly uploaded road safety cameras. Why?
To activate the road safety cameras, you need to have an active GPS connection. In addition, you need to enable this function in your software under the SETTINGS - > WARNINGS - > Speed Camera Warning menu option.
Under the prevailing local regulations, this function is not available in Switzerland.

Product

What is the standard packaging of Nav N Go iGO 8 like?
Our retail partners can choose whether they request packaging, and in what form they wish to buy the product.
In most cases, we ship our products in a shrink-foiled and fully packed gift box. The box contains a Quick Start Guide, a naviextras.com leaflet, and a card with adapters in a plastic box. Our bundled products are shipped in a poly bag, as it provides a more suitable packaging for bundled software and PDA hardware products. Both of the branded Nav N Go iGO 8 packaging types are supplied by Nav N Go.

How can I make sure that I have an original and licensed product?
First of all, the packaging is unique. Blister products are placed in a shrink-foiled box with a back label. In addition, there is also a safety sticker to prevent the packing from being opened without damage. If the product is sold in a poly bag, the side of the packing is securely sealed and cannot be torn. We always sell our software on a branded microSD card and with an adapter in a plastic SD holder.
There is a branded label on the front and a security sticker on the back of the plastic holder.  As Nav N Go manufactures these products, the above-mentioned elements must be in place to ensure your safety.
 
How do I know which version I have on my SD card?
Install and run the software on a PDA device. You can check the version number of the software under the About option in the Settings menu. It is an eight-digit number starting with 8.

What size and type of SD cards are available?
We ship our products on a standard 2GB microSD card, which is accompanied by a 3-in-1 adapter for mini and normal card slots. Some of our partners have ordered 4GB microSD cards for their markets, as the latest PDA devices are able to read these SDHC-format cards. 

Which versions does naviextras.com support?
Naviextras.com supports the following versions: Nav N Go iGO 8 (8.0.0.31442), also known as R1 version and Nav N Go iGO 8 (8.0.0.49545), also distributed in retail shops and offered as an online patch for R1. The website also supports R3 version, available since December 2008. The numbers of this latter version are: 8.3.2_64029 and 8.3.2_73871.

How can I check the maps and map versions on my SD card?
Install and run the software on a PDA device. Select Maps under the About option in the Settings menu. Here you can check the maps and the dates of the map versions of your software, as well as the identity of the map supplier.
Nav N Go iGO 8 officially uses maps provided by Tele Atlas and, for the Eastern European region, those of local mapmakers.

How can I download updates from naviextras.com?
Prior to updating, you need to register on the portal. You can also download Toolbox, an application providing an interface for the operation. You have two options. Either you install and run your Nav N Go iGO 8 SD card on a compatible PDA device and, having taken out the card, insert it into a card reader or a laptop, or you connect the PDA device in Mass Storage mode.
Toolbox will recognize the device in both ways. However, make sure that you have started and used Nav N Go iGO 8 navigation software at least once on your device.

How can I extend the compatibility of my current Nav N Go iGO 8 software version?
Normally, new PDA devices are only tested after the given version has been put on the market. So, these devices and their configurations can only be added into the software afterwards, by integrating them into a special file.  The original software version can only run on new devices, once it is updated with a so-called compatibility patch via naviextras.com. This patch will enable the software to run on the already tested PDAs.

What is Nav N Go's update policy?
Nav N Go is committed to providing its customers with the most up-to-date map data. This commitment is shown by the fact that we have our own mapping company and we also work with several other local map providers. Updates are always available through naviextras.com. Along with maps, users are able to download additional content (e.g. POIs, 3D landmarks, voices, languages, etc.). Part of this data is available upon payment of a charge, and part of it is free for registered users. Map updates are scheduled quarterly, so users can get a maximum of 4 update releases per year. This schedule can be modified and changed upon our suppliers’ data delivery.