Technical support

For technical support for your iGO My way 2006 Plus (PDA-version) product please contact your local retail shop or our regional distributor. If you previously registered your product on my.navngo.com portal, you can also directly submit your question to us online at "F.A.Q. and support" page, we would answer you shortly via e-mail.

For updates for older software versions please visit the "Previous updates" page on my.navngo.com.

All iGO My way users are recommended to install the iGO My way update package to gain access to the latest software and map versions. Please consider that your access to the free updates depends on the type of the iGO My way product you have purchased.

Download and run the appropriate update package to quickly and easily discover if you are entitled to access any software or map updates. Updater and MapLoader are easy to use; all you have to do is follow the instructions displayed in the application.

Unlike Updater, the MapLoader application does not download the update components (software, maps, etc.) from the Internet but includes them all in a self-contained package. You only need an Internet connection to authenticate your copy of the navigation software to be updated. Any HTTP proxy settings should be disabled during the download process.

Please consult the List of Supported Devices prior to launching the update, then follow the steps outlined in the Installation Guide.

Updates of the iGO My way Navigation Software on SD Memory Cards for PDAs
Only advanced users are recommended to perform the complex task of updating the software on their own. All other users should visit a iGO My way authorised dealer or retailer to have their devices updated for a service charge.

1. Register Yourself and the Product you have Purchased

1. Navigate to the User Registration page.
2. Complete the registration form and click the [Register] button.
3. After a few minutes you will receive an email to the address provided during registration. To activate your user account, please click the URL link in the message.
4. Once you have successfully registered you can always log in using your email address and password provided during registration at http://my.i-go.com and check the available updates for your software under the “Downloads” menu.

2. Update Packages

• Updater Tool – updates your iGO 2005 to the 2006 version.
• MapLoader Application – updates your 2006 version to 2006 Plus.
• Speed Cam Warner Updater – a tool installing/updating POI-Warner safety cameras.

Important!
The update process requires direct internet connection (without: Firewall; LAN; Router, intranet).

Depending on your computer settings, Updater or MapLoader may be blocked by your firewall or anti-virus software. If so, please temporarily close the firewall or anti-virus application, or request technical help from your system administrator.

a) Updater Tool

1. Make a backup copy of the SD memory card containing your iGO My way navigation software.
2. Download the Updater tool to your computer. This will update your iGO My way software.
3. Please disable write protection on your SD memory card and insert the card in the SD card reader connected to your computer (preferred) or Connect your Pocket PC to your computer via your ActiveSync software. If you choose the second option, please make sure that the iGO My way navigation software is currently not running on your PDA and write protection is disabled on your SD card.
4. Make sure that your computer is connected to the internet.
5. Run the downloaded file and follow the installation instructions.
6. Run the Updater software (Start > Programs > iGO My way Navigation Software > iGO My way Updater). Follow the instructions of the Updater tool.

b) MapLoader Application

1. Make a backup copy of the SD memory card containing your iGO My way navigation software.
2. Download MapLoader to your computer. This application will update your iGO My way software to iGO My Way 2006 Plus version.
3. Unzip (extract all of the files and folders) the downloaded ZIP file.
4. lease disable write protection on your SD memory card and insert the card in the SD card reader connected to your computer (preferred) or Connect your Pocket PC to your computer via your ActiveSync software. If you choose the second option, please make sure that the iGO My way navigation software is currently not running on your PDA and write protection is disabled on your SD card.
5. Run maploader.exe and follow the program’s instructions.
6. Enter your email address and password provided during registration.
7. MapLoader connects to our server to confirm your eligibility and to update your licence and the application.
8. Then a two-column map list appears in a window with one column listing the maps currently on the memory card (navigation device) and the others stored on your computer.
9. Select the maps you would like to update/install and click the [Install] button. If there is not enough free space on the memory card or on the device, you will first need to remove a few maps using the tool.

MapLoader Application Guide

General Information


How to use MapLoader

• The name of the country whose map is stored in the map file.
• The size of the map.
• The 6-digit version number of the map.

In addition, 3 icons indicate what you can do with the maps:

• The green ‘up’ arrow shows a recommended update. You can also identify updates based on the version number of the map.
• The blue equal sign means that the map currently installed in iGO My way and the locally available map are identical. No update is needed in this case.
• The grey ‘down’ arrow indicates that the map currently installed in iGO My way is newer than the one locally available.

To create a backup of your iGO My way software, click the [Backup] button in the upper part of the MapLoader window. MapLoader can make a single backup copy of your software. We recommend you make a backup copy before updating your maps.
NOTICE: Use this function ONLY if you have ONLY ONE product. If you have more than one product (e.g. iGO My way Europe; iGO My way Romania, etc.) make a backup of your SD cards separately with simple copy and paste methods on your PC from the other product. Do not use the Backup function if you own more than one product, as it always restores the last backup independently of the inserted card’s content.

Click [Restore] to restore the previously saved backup copy.

The upper part of the screen also displays a drop-down language selection field, set the operating system language to default.

Next to it is a connection icon in green or red depending whether the connection with the iGO My way server is active or not.

Select the maps to update/install and click the [Install] button. If there is not enough free space on the SD memory card or on the PNA device, MapLoader displays an error message. If this happens you need to remove the old maps.

MapLoader ignores selections for identical versions in both columns. To restore a corrupted map, first you need to remove the old one on the right and then reinstall.

c) POI-Warner Updater Tool

1. Update your iGO My way navigation software to version 2006 Plus.
2. Follow the steps in the Speed Cam Warner Updater Guide.

Speed Cam Warner Updater Guide

Austria, Belgium, Switzerland, Czech Republic (not complete), Germany, Denmark (only mobile cameras), Spain, Finland, France, Greek (only fixed traffic red-light speed cams), Ireland, Italy, Luxemburg, Netherlands, Norway, Poland, Portugal (only fixed cameras), Sweden, Slovenia, Great Britain

To install camera information:

1. Log in to http://my.i-go.com with your email address and password provided during registration.
2. Click ‘Downloads’ on the left.
3. Download the POI_Warner_Updater.zip archive to your computer.
4. Unzip (Extract POIWarnerUpdater.msi) the downloaded ZIP file.
5. Connect your PDA/PNA device to the computer or insert your iGO My way memory card into the card reader. Please remember to disable write protection on your SD memory card.
6. Run POIWarnerUpdater.msi and follow the installation instructions.
7. Launch POI-Warner Speed Camera Updater.
8. Select your language, then read and accept the Licence Agreement.
9. The program automatically locates the navigation system.

The updater offers the following options:
1) Manage Fixed Cameras

1. Install – free
2. Update – subscription required
3. Delete – delete the database uploaded earlier

2) Manage Mobile (moving, temporary) Cameras

1. Install – subscription required
2. Update – subscription required
3. Delete – delete the database uploaded earlier

3) Subscribe to a service on our partner’s website at www.speedcamupdate.com.